For custom orders a deposit is required to secure your booking. Full payment for the item and shipping must be received before items can be sent. If you wish to pay all in one go at the time of booking, that’s fine. Payments can be made in cash at fairs (do not send cash in the post) or via PayPal. I can send you a PayPal invoice if you supply an email address. You don’t need a PayPal account for this! Care
Sinamay is made of short fibres and can be a bit sharp on cut edges. I've tried to ensure no sharp edges are next to the head, but handle with care.
Don't get your hat wet! They're made traditionally without commercial stiffeners and so will lose shape if they get wet. If you need to clean your hat, use a soft brush. Refunds
Custom made items are non-refundable. I will ask you a lot of questions in advance of making your item and send you progress photographs for your approval if you have supplied email contact details. I want you to be confident and happy with your item, so if you have any questions or concerns, please ask.
Colours may appear slightly different from those you’ve seen on screen due to screen resolution and material batches differ slightly. Swatches can be posted to confirm. If you have asked for a remake of a sample, please be aware that whilst it will be similar, it will not be exactly the same due to the use of vintage materials and the fact that all of my items are lovingly hand crafted.
Please allow enough time before your event when placing an order. I do not offer refunds if your item arrives ‘late’. All items will be handmade, which takes time and then posted well in advance of any date you supply. If your item has been posted to you and has arrived in less than perfect condition, please contact me directly and send photos of the damage in order to assist with a claim against Royal Mail.
Lastly, I rely on support from those who purchase my items, so please pass on your good reviews to your friends and family and feel free to post photos of your fascinator in action on my Facebook/Twitter pages