All items ship with free tracking. We are a MADE TO ORDER store, meaning that we do not make your garments until you order them. The ususal fulfillment time is 3-9 business days.
ITEMS THAT HAVE NOT SHIPPED: If your item has NOT shipped yet you may message me to cancel you order as follows: If you request to cancel your item within 24hrs of ordering you will receive 100% refund. AFTER 24 hours (before shipping only) you can request to cancel but there will be a restock fee of 40%, meaning you will only get a refund of 60% of your order total. The restock is because we keep your costs down by only ordering materials for each item as needed.
SHIPPED ITEMS: All of our items are recently or made to order so we do not accept returns and or refunds. Please make sure to order the correct size for your pet, if you are unsure you can either message me or order the next size up. We are not responsible if you order the wrong size, or if you did not read the policies regarding sales. We cannot accept returns on any items, unless the item was defective on our part. If your item is defective please contact me, we will try to rectify the situation with you.
All sales are final, no refunds or exchanges.
Return policy: Unfortunately, we cannot accept returns for industry sanitary reasons.
PLEASE MEASURE YOUR PET CAREFULLY BEFORE YOU ORDER.
I have a strict policy of not telling you what size you should order. A size chart is provided as well as a link to a video on how to measure your pet: http://www.slinxconcepts.com/videos.html